Due to the nature of our product please make sure you are completely satisfied with the product prior to use. Our handcrafted Artisan containers have natural imperfections which do not affect the performance of the candle, they actually enhance the overall beauty. We cannot accept returns based on the natural variations on our vessels.  Returns on used candles are not accepted.  Please ensure your candle is returned within 30 days of receipt for prompt and friendly exchange or refund.

If you should need to return or exchange any item(s):

  1. Please include a copy of your Packing Slip you received with your order and return it with the items being sent back. Please note the reason for your return.
  2. Items(s) being returned must be in the original carton, if applicable.
  3. When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for it's value.
  4. Address your package to our return address: *Contact customer service for return address information.
  5. Return the package prepaid. (Sorry, we cannot accept COD's)
  6. We strongly recommend shipping your return through United Parcel Service (UPS)